Shipping policy

This policy explains how NZ Vapez delivers orders placed at nzvapez.co.nz. We only deliver within New Zealand.

Shipping costs

Standard courier (NZ-wide): $4.99 per order.
Rural delivery: $9.99 per order.
Free shipping: on orders of $49 or more, including rural addresses.
Same-day delivery (Christchurch and Rolleston): $19.90, minimum order $45. See same-day delivery.
Islands: for the Hauraki Gulf islands (such as Waiheke), Stewart Island and the Chatham Islands, please contact us for a postage quote before ordering. Delivery to these islands is free on orders over $150.

All prices are in New Zealand dollars and include GST.

When your order is sent

Orders placed before 2pm Monday to Friday (excluding public holidays) are dispatched the same business day.
Orders placed after 2pm, on weekends or on public holidays are dispatched the next business day.
We email you when your payment has been received and your courier has been booked.

Delivery times

Most orders arrive the next business day after dispatch.
Rural and remote addresses can take longer. Deliveries usually arrive within 2 business days of dispatch.
Couriers do not deliver on weekends or public holidays, so an order sent on a Friday will usually arrive the following week.
Chatham Islands orders go by NZ Post and usually take 3 to 7 business days, depending on flights.
Delivery times are estimates. We book the courier promptly but cannot guarantee the courier's delivery time.

Same-day delivery

Same-day delivery covers the greater Christchurch urban area and Rolleston township. Order before 2pm Monday to Friday (excluding public holidays) and choose same-day delivery at checkout. Orders placed after 2pm go out the next business day. If you are not sure whether your address qualifies, contact us before ordering.

Age verification (R18+)

Vaping products are restricted to people aged 18 and over. By ordering, you confirm you are 18 or older. The courier may ask for photo ID on delivery, and parcels should only be received by an adult. If the parcel cannot be delivered to someone aged 18 or over, it may be returned to us. Contact us if this happens and we will arrange the next steps.

Delivery address

Please check your address carefully at checkout. We recommend a street address, especially for holiday or short-stay accommodation. If you need to change your address, contact us as soon as possible. Once an order has been dispatched we may not be able to change it.

Missing or damaged parcels

If your tracking shows your parcel as delivered but you have not received it, or it arrives damaged, contact us as soon as possible with your order number. We will work with the courier to sort it out. See our refund policy for returns.

Shop in store

You can also visit our stores, open 7 days: Sockburn (161B Yaldhurst Road, Sockburn, Christchurch 8042) and New Brighton (14 Bower Ave, New Brighton, Christchurch 8083).

Contact us

Phone 03 260 0036 or email nzvapez22@gmail.com.