Questions about an order, a product or delivery? Call, email or visit either of our Christchurch stores. You can also send us a message using the form below.
Call 03 260 0036
Email us
Phone and email
Our stores (open 7 days)
Find our stores
NZ Vapez Sockburn: 161B Yaldhurst Road, Christchurch 8042
NZ Vapez New Brighton: 14 Bower Ave, Christchurch 8083
Check Google Maps for today's opening hours. Photo ID is required in store: R18+ only.
Help with your order
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Where's my order? Orders placed before 2pm Monday to Friday are dispatched the same day. See our shipping policy for delivery times.
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Same-day delivery (Monday to Friday): available in Christchurch and Rolleston. See same-day delivery.
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Returns or a faulty product: see our refund policy, then contact us with your order number.
Shipping & FAQs â–¾
What should I include when I contact you?
Your order number (if you have one) and a short description. For a faulty product, a photo helps.
What is the fastest way to reach you?
Phone is fastest. For anything urgent, please call 03 260 0036.
Can I change my delivery address?
Contact us as soon as possible. Once an order has been dispatched we may not be able to change it.
Do you deliver outside Christchurch?
Yes, NZ-wide by courier: $4.99 standard or $9.99 rural, free on orders over $49.
R18+. Vaping products contain nicotine, which is a highly addictive substance.
