Refund policy

Your rights under New Zealand law

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If a product is faulty, not as described, or not of acceptable quality, you are entitled to a repair, replacement or refund as the law requires, whether or not it has been opened.

Faulty or wrong items

• Contact us as soon as you notice the problem, with your order number and a photo or short description of the fault.
• If we sent the wrong item, or the item is faulty, we will cover the cost of returning it and sending the replacement.
• Depending on the fault, we will repair, replace or refund the item. A refund will be made if a replacement is not available or the fault is serious.
• Faults caused by misuse, accidental damage, using the wrong charger, or normal wear (for example a coil or pod reaching the end of its life) are not covered.

Change of mind

We accept change-of-mind returns within 07 days of purchase if the item is unopened, unused and in its original sealed packaging.

For hygiene and safety reasons, we cannot accept change-of-mind returns on these items once opened or used:

• E-liquids and nic salts
• Pre-filled pods and pod vapes
• Replacement pods, cartridges and coils
• Tanks, atomizers and replacement glass
• Rechargeable batteries

For change-of-mind returns, you pay the return postage. Original shipping charges are not refunded for change-of-mind returns.

How to return an item

• Contact us first (Phone 03 260 0036 or email nzvapez22@gmail.com) with your order number and the reason for the return.
• We will confirm the return and give you the return address. You can also bring the item into our Sockburn (161B Yaldhurst Road) or New Brighton (14 Bower Ave) store with your proof of purchase.
• Pack the item securely. We recommend a tracked service, as we cannot refund items lost in the post on the way back to us.

Refunds

Once we receive and check your return, we will email you to confirm. Approved refunds go back to your original payment method, usually within 5 to 10 business days (your bank may take longer to show it). In-store purchases are refunded in store.

Exchanges

If you would like a different product or flavour, contact us. We will arrange an exchange for eligible unopened items, subject to stock.

Contact us

Phone 03 260 0036 or email nzvapez22@gmail.com.